Important Information for International Customers:

(1) Shipping is unavailable to Australia*, Brazil, France, India, Israel, Mexico, Spain, Russia, and New Zealand.

* We are sorry to say that we no longer have a sales outlet in Australia. The shipping and import duties were too costly for VPets. We cannot ship directly to customers because we do not have the required permits. If you’d like to be notified if that changes, please email us from the form below and we will reach out if something changes in the future. 

(2) Canadian customs often requires customers to hire customs brokers to import products; this incurs additional costs on the receiving end. Customs duties are also charged. To avoid thses costs, and order within Canada, contact Vecado.ca.

(3) We offer product refunds for orders that are returned sealed, but cannot refund the original shipping cost. This includes the shipping cost for any international order returned by customs. Please contact a customs agent or broker in your country to find out the requirements for importing pet supplements (Harmonization Code 230990) before placing your order.

For those of you in Europe:

We regret that many of our former European resellers are no longer stocking our supplements after supply issues in 2018. We invite European customers to contact VegaVriend in The Netherlands to place orders. Shipping to the UK and Germany is reasonable and customs should not be a problem. You can email VegaVriend HERE or visit their website: https://www.vegavriend.nl/

If you would still like to place an order with us:

Please enter your shipping address on the checkout page to find out your shipping options. An order of a few products will cost between $65 – $75 USD to ship and a large order could be up to $95 USD to ship.

We sincerely wish international shipping were less expensive and less complicated! Thank you for your interest and dedication to your animal family members!

New Hurdles

It has always been difficult to know how customs will handle shipments because we do not have a lot of experience shipping internationally. As a small business, international shipping is resource consuming and often leads to complications. Most recently, new tariffs have further complicated international shipping and increased the costs we cannot predict ahead of time. If you are not in the EU or Canada (and even those locations could see. higher import costs), we recommend consulting an animal nutritionist about feeding home prepared food with supplements that can be found locally. The animal nutritionists listed on our Resources page can assist. Thank you for understanding.