We maintain this site as securely as we know how, and we will continually take every measure we’re aware of to protect your privacy. All credit card transactions are securely processed though Authorize.net. Compassion Circle does not have access to your credit card information and does not keep card numbers on file. If you routinely place orders via email or phone, you can ask that we retain your credit card information for convenience when you provide that information.
We’ll never inundate you with spam or sign you up for email lists without your request. Further, you won’t find those annoying “Sign me up” check boxes that keep checking themselves whether you want to or not! On a few occasions, we have collected emails from pertinent orders to contact customers directly for the sole purpose of sharing specific changes to formulas or products relevant to that customer.
Now, here’s the legal jargon…
“You” shall mean you, the user of the Site. “We/Us” means Compassion Circle. “Users” means the users of the Site collectively and/or individually as the context allows.
We process personal data only in strict compliance with the Data Protection Act of 1998 and associated legislation.
For your convenience you can withdraw consent by replying to the “unsubscribe” link in emails from us.
Please also note that we do not disclose your personal information to third parties to enable them to send you direct marketing without your permission to do so.
Security and Data Retention
Security is very important to Us. Secure encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of Your User information.
We will comply with all relevant Data Protection legislation in relation to the period for which We retain any information You disclose to us.
You may notify Us of any updates, amendments and corrections to previously collected User Information by using the Contact Us section of the site.
….and may all those who don’t respect your privacy learn to treat others as they wish to be treated.
We pride ourselves in keeping all of our actions completely ethical, and we encourage others to do the same. Therefore, we will not accept returns on opened products unless you contact us with a clear and reasonable explanation, which we directly approve. There is a 15% restocking fee on all returns, opened or unopened, unless you contact us with a reasonable explanation, which we directly approve; and a refund will be issued upon receipt of the returned product intact. Please note, there is no refund for original shipping costs, and you are responsible for return shipping expenses and any applicable insurance – unless extenuating circumstances prompt us to directly approve an exception to this policy. If your order originally shipped with free or discounted shipping, the cost of shipping will be deducted from your product refund if your order total falls below that free shipping or flat rate shipping threshold.
If your order ships internationally, please understand that we are unable to refund your original shipping payment if the order is returned to us by customs. In such a case, your funds are already used to ship the product and Compassion Circle must pay for return shipping.
Returns should be mailed to:
4075 Park Blvd.
San Diego, CA 92103