Shipping policy

Domestic Shipping (USA Customers):

We offer FREE SHIPPING on orders over $75 and Flat Rate $8 Shipping for orders between $50-$74.99 [USA Only]. Our free shipping and flat rate orders will ship with either USPS Priority Mail or UPS Ground, depending on the most economical option. 

Please avoid using a post office box address if you choose free or flat rate shipping. USPS is sometimes prohibitively expensive for heavy packages traveling to the eastern portion of the USA. In such a case we can only offer free or flat rate shipping with UPS and they do not deliver to PO Boxes.

We do our best to accommodate shipping changes after orders are placed. Please contact us immediately if you’ve chosen the wrong shipping method, entered an incorrect address, or want to cancel an order. We do not pay for shipping on returns and making changes to your order is beyond our control if the fulfillment house has already processed/shipped an order. 

Orders typically ship within 48-hours.

We are USA based, shipping from Tempe, AZ. 

International Customers:

We ship from the USA.

(1) Shipping is unavailable to Australia, France, Germany, India, Israel, Mexico, Spain, Russia, New Zealand, most of Central and South America, and much of Europe. Additional countries may be added as we run into issues with customs or exorbitant import duties. You may reach out if your country is not listed here and you are not able to checkout. 

(2) Canadian customs often requires customers to hire customs brokers to import products; this incurs additional costs on the receiving end. Customs duties are also charged. To avoid these costs, and order within Canada, contact Vecado.ca.

(3) We offer product refunds for orders that are returned sealed, but cannot refund the original international shipping cost. This includes the shipping cost for any international order returned by customs. Please contact a customs agent or broker in your country to find out the requirements for importing pet supplements (Harmonization Code 230990) before placing your order.

For those of you in Europe:

We regret that many of our former European resellers are no longer stocking our supplements. We invite European customers to contact VegaVriend in The Netherlands to place orders. Shipping to the UK and Germany is reasonable and customs should not be a problem. You can email VegaVriend or visit their website: https://www.vegavriend.nl/

If you would still like to place an order with us:

Please enter your shipping address on the checkout page to find out your shipping options. An order of a few products will cost between $65 – $75 USD to ship and a large order could be up to $95 USD to ship.

We sincerely wish international shipping were less expensive and less complicated! Thank you for your interest and dedication to your animal family members!